Refund policy

Everflow Returns & Refunds Policy

At Everflow, we stand behind our product quality and safety. To ensure the highest health standards for all of our customers, we offer a strict 14-day refund window for unopened products only. We ask that your request is submitted within the eligible timeframe and includes photographic proof that the product remains sealed.

1. Eligibility & Timeframe To be eligible for a refund under this policy, the following conditions must be met:

• Your refund request must be submitted within 14 days of your original purchase date.
• The product must be completely unopened, unused, and in its original packaging with the exterior plastic safety seal perfectly intact. Opened, unsealed, or consumed products are strictly non-refundable.
• Requests submitted after 14 days will not be eligible for a refund, regardless of circumstances.
• Only initial orders placed directly through tryeverflow.co are eligible. Orders placed through third-party retailers or resellers are not covered under this policy.
• Subscription renewals or recurring charges are strictly non-refundable (see Section 7 and Section 12).
• Orders that have already been processed or fulfilled once the 14-day period has passed are not eligible.
• All refund requests are reviewed on a case-by-case basis. Everflow reserves the right to deny requests that lack sufficient proof of an unbroken seal.

2. Proof of Unopened Product Because we do not accept returns of opened consumable goods, we require verification that your item is eligible for a refund. To process a refund for an unopened product, our support team will require clear photographic proof showing that the original plastic safety seal is unbroken and the packaging is in pristine condition. Do not ship products back to us without being explicitly instructed to do so. We are unable to accept or process unsolicited returns.

3. Valid Reasons for a Refund Because products must remain unopened to qualify for a refund, refund requests must include a clear and honest reason related to the point of purchase. Examples of valid reasons include:

• Accidental purchase or incorrect item ordered
• Change of mind before the product was opened or the plastic seal was broken
• Ordered multiple units and returning the unopened excess (subject to our multi-unit limitations)

4. Order Issues & Exceptions The following situations may qualify for a replacement or refund upon verification by our team:

• Damaged or Defective Items. If your order arrives damaged or the plastic safety seal is broken upon arrival, please contact our support team promptly. We will request supporting documentation, such as photos of the damaged product and packaging, to verify the issue. Once confirmed, we will arrange a replacement or refund.
• Incorrect or Missing Items. If you received the wrong item or your order is incomplete, contact support with your order details. A replacement or refund may be issued after verification.
• Order Cancellation. Orders may only be cancelled if they have not yet entered processing. Once an order is in processing or transit, it is no longer eligible for cancellation.
• Unfulfilled or Out-of-Stock Items. If an item cannot be fulfilled, a refund will be issued automatically to your original payment method.

5. Shipping & Delivery Conditions All delivery-related concerns are evaluated based on carrier tracking data and verification.

• Delivered but Not Received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and is not eligible for refund or replacement. If delivery cannot be confirmed by the carrier, we will arrange a replacement at no cost. Delivery disputes are not eligible for a refund.
• Delayed Shipment / Premature Delivery Status. Carriers may update tracking to show delivery up to 24 hours before the package actually arrives. Please allow 24 hours before reporting a missing package.
• Stolen Packages. Everflow is not responsible for packages that are lost or stolen after carrier-confirmed delivery. Customers are responsible for securing deliveries at their address once marked as delivered.
• Delivered to Incorrect Address. If the carrier delivered to the wrong address due to carrier error, we will arrange a replacement or refund upon verification. If an incorrect or incomplete address was provided by the customer, the order is not eligible for refund or replacement.

6. Quality Concerns If you believe there is an issue with product quality or a manufacturing defect, please contact our support team with a description of the problem and photos of the product. Our team will assess the situation and provide an appropriate resolution.

7. Subscriptions If your order includes a subscription, it is the customer's responsibility to manage, modify, or cancel the subscription within the initial 14-day window. Subscription renewals that occur after this window (or on your scheduled billing date) are strictly non-refundable.

• Subscription Orders. Everflow offers products that can be purchased through a subscription, which will automatically renew unless canceled. By submitting your initial subscription order, you expressly agree to the terms of the auto-renewal offer and acknowledge that you understand our Subscription Policy.
• Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge, you must cancel before your scheduled billing date via the customer portal on tryeverflow.co or by contacting hello@tryeverflow.com.
• Billing Information. You are responsible for providing current, complete, and accurate billing information, and for promptly updating it when anything changes.

8. How to Request a Refund To submit a refund or replacement request, email us at hello@tryeverflow.com with your order number, reason for the request, and clear photos showing the intact plastic safety seal. Our team will respond within 1–2 business days.

9. Refund Processing & Timeline Once approved, refunds are issued to your original payment method. Processing time is 5–10 business days. Final posting time depends on your bank or card provider.

10. Abuse & Policy Misuse To protect the integrity of this policy:

• Repeated refund requests may be subject to additional review.
• Fraudulent or misleading claims (including tampering with the plastic seal) will result in denial of the request.
• Customers who abuse this policy may be permanently restricted from future purchases.

11. Agreement to This Policy By completing a purchase on tryeverflow.co, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, including the requirement that products remain in their unopened plastic seal. Agreement to this policy is implicit at the time of purchase. Everflow reserves the right to update this policy at any time.

12. Subscription Renewals & Non-Refundable Charges While our 14-day policy covers unopened initial purchases, it does not apply to automated subscription renewals. Your ongoing deliveries will automatically process based on the scheduled delivery cadence you selected at checkout (every 4, 8, or 12 weeks). Once any subscription renews, that recurring charge is final and strictly non-refundable.